What Information We Collect
We use "cookies" to keep track of some types of information while you are visiting our website or using the Service. Cookies are very small files placed on your computer, and they allow us to count the number of visitors to our website and distinguish repeat visitors from new visitors. They also allow us to save user preferences and track user trends. We rely on cookies for the proper operation of our Service. If your browser rejects cookies from the Service, then the Service will not function properly with your browser, and we are not responsible for any resulting loss of functionality in the Service.
We use third-party analytics service providers ("Analytics Providers"), such as Google, Mixpanel, and Flurry, to help us analyze how users use the Service. We may change the Analytics Providers that we use from time to time. The information generated by your browser or device about your use of the Service will be transmitted to and stored by the Analytics Provider(s) on servers in the United States. The Analytics Providers will use this information for the purpose of evaluating users’ use of the Service, compiling reports on website or mobile activity for our use and providing other services relating to Service activity and Internet usage. The Analytics Providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on the Analytics Providers’ behalf. By using the Service, you consent to the processing of data about you by the Analytics Provider in the manner and for the purposes set out above.
If you enable location-based services by the Service and your mobile device, the Service may collect data about your geographic location. Such location data may include, for example, geographic coordinates or other data used to determine your location (using GPS, IP address, Wi-Fi, or other technology to determine the location of your device), the time when such data is collected, and an identifier that we may use to correlate such data to you (collectively, the “Location Data”). The Location Data may be collected, stored, and processed by us and/or by our third-party location licensors or service providers. We may use the Location Data to analyze usage of the Service, to improve the Service, and to provide the Service to you (e.g., by providing you with location-based recommendations of places we think you might want to visit through the Service when you are exploring a new city).
For example, if you use the telehealth feature released in Q2 of 2019 or the green angel service platform we will introduce in Q3 of 2019, those operated by the location data transmitted by your mobile device so that the physicial or service responder can service you effectively based on who is located closest to you.
However, it is important to note that:
. . (a) We will not share Location Data with anyone other than our licensors or service providers who provide the location services for the Service.
. . (b) If any such third-party licensor or service provider collects, stores, or processes any Location Data for the Service, we contractually require that they not use the Location Data for their own purposes (other than analyzing and improving their location products and services) or share this data with anyone but us (other than aggregated, anonymized data that does not identify any individuals).
. . (c) You may enable or disable location services at any time using the settings in the app and/or your device’s operating system.
"Web beacons" (also known as "clear gifs" and "pixel tags") are small transparent graphic images that are often used in conjunction with cookies in order to further personalize our website for our users and to collect a limited set of information about our visitors. We may also use web beacons in email communications in order to understand the behavior of our customers.
Information About You
We require an email address from you when you register for the Service. We use your email both for transactional purposes (e.g., activity updates such as notices that another user is now following you on the Service) and for promotional purposes (e.g., newsletters, new product offerings, event notifications, special third-party offers). Email messages we send you may contain code that enables our database to track your usage of the emails, including whether the email was opened and what links (if any) were clicked. If you would rather not receive promotional emails from us, please see the section below labeled "Choice/Opt-Out". We reserve the right to send you certain communications, such as service announcements and administrative messages, without offering you the opportunity to opt out of receiving them. We may also contact you by text message (including to any wireless number you may provide to us) solely in connection with the Service. If you would rather not receive text messages from us, you may ask to be removed from our contact list if you receive a call or text message from us. We fully comply with the requirements of the U.S. CAN-SPAM Act.
Demographic data is also collected by the Service. We use this data to tailor our visitors' experience, showing them content that we think they might be interested in, and displaying the content according to their preferences. Some of this information may be shared with advertisers on a non-personally identifiable basis.
Online Survey Data
We may periodically conduct voluntary member surveys. We encourage our members to participate in such surveys because they provide us with important information regarding the improvement of the Service. You may also volunteer for certain surveys that we may offer to our users, and any additional rules regarding the conduct of such surveys will be disclosed to you prior to your participation.
Disclosure of Your Information to Third Parties
Disclosure Authorized or Required By Law. You acknowledge and agree that we may disclose information you provide if:
. . (a) we believe in good faith that we are authorized or required to do so by law, including to respond to requests or orders relating to law enforcement, national security, or any legal process; or
. . (b) you give us your consent to do so, including if we notify you that the information you provide will be shared in a particular manner and you provide such information; or
. . (c) we believe that disclosure is reasonably necessary or appropriate to protect or defend the rights or property of us or a third party or to protect someone's health or safety.
Disclosure to Trusted Third Parties By Us.
We may share and/or make available your publicly accessible personal data such as your name, profile picture, reviews, traveller photos and posts to carefully selected third parties with whom we have a contractual relationship. We may share your personal data with service providers that may be associated with us to perform functions on our behalf. For example, outsourced customer support agents or technology infrastructure providers (such as a provider of location services, as described above) may need access to your information to perform services for you. We require that your information be treated as private and confidential by such service providers and not be used for any other purpose than we authorize. In addition, from time to time, we may share certain personal data (such as email or mailing address) about our user base with carefully selected third parties, so they can offer goods and services that we believe may be of interest to our users. If you do not wish to receive offers from our trusted partners, you can change your email preferences at any time by following the steps outlined in the "Choice/Opt-Out" section below.
We may also share and/or transfer your personal data to our group companies.
Information Transferred As a Result of Sale of Business. In the event that we are acquired by another company, your personal data may be part of the assets transferred to the acquiring party. If this occurs, you will be notified if there are any material changes to the way your personal data is collected or used.
Data Stored in the US
We have security measures in place that are designed to protect against the loss, misuse and alteration of the information stored in our database. We will exercise reasonable care in providing secure transmission of information between your computer or mobile device and our servers. However, no information transmitted over the Internet can be guaranteed 100% secure, so we cannot ensure or warrant the security of any information transmitted to us over the Internet and accept no liability for any unintentional interception or misuse.
Links to Other Sites
You may use the following options for removing your information from our email mailing list if you wish to opt out of receiving promotional emails and newsletters.
. Click on the "unsubscribe" link on the bottom of the email;
In addition, some of the third-party advertising agencies who advertise on the Service may be members of the Network Advertising Initiative, which offers you the option to opt out of ad targeting from its member agencies by following the procedures listed at Networkadvertising.org.
Updating or Removing Your Information
We acknowledge the individual’s right to access his or her personal data. The Service allows you to update or remove that information by editing or deleting the content.
This privacy statement was last revised on February 12th, 2019